RO Tracker ("the Service," "we," "us") is a repair order tracking tool built for independent flat-rate auto technicians. It is operated by a solo developer based in Oregon. By creating an account or using the Service in any way, you agree to every term in this document. If you do not agree, do not use the Service.
These terms apply to all users regardless of how you access the Service and regardless of whether you pay for it, including users on a free or grandfathered plan.
RO Tracker is a personal productivity tool. It lets auto technicians log repair order numbers, job types, labor times, and related shop metrics for their own records. That is its entire purpose.
The Service is not a customer management system, a shop management system, a document storage platform, or a record-keeping solution for regulated data. It is not designed, marketed, or approved for use with any data covered by HIPAA, PCI-DSS, GLBA, or any comparable regulatory framework. Do not use it as one.
By registering for an account, clicking "Create Account," or using the Service after any update to these terms, you confirm that:
All users are fully bound by these terms.
We acknowledge that free-text fields technically accept any input you type. We are telling you clearly and in advance that entering personal information into those fields violates this agreement. Ignorance of this policy is not a defense.
Photo uploads specifically: Uploaded photos are stored on our servers and are subject to the same no-personal-information rule as all other data. The Service provider is not liable for any personal or identifying information contained in photos you upload, including information encoded visually such as license plates, VINs, or customer documents appearing in an image. You bear sole legal and regulatory responsibility for the content of every photo you upload. We reserve the right to delete any photo we determine contains personal information and to terminate the associated account.
You are solely responsible for your use of the Service. This includes:
You are responsible for maintaining the confidentiality of your login credentials. You agree to:
We are not liable for any loss or damage resulting from unauthorized access to your account caused by your failure to keep your credentials secure.
Your data: You retain ownership of the tracking data you enter into the Service (RO numbers, job entries, time logs, etc.). By entering data, you grant us a limited, non-exclusive, royalty-free license to store, process, and display that data solely for the purpose of providing the Service to you. We do not claim ownership of your data.
Our property: All code, design, UI elements, branding, logos, and the Service itself are owned by the operator. All rights are reserved. You may not copy, reproduce, scrape, reverse-engineer, decompile, or create derivative works from any part of the Service without explicit written permission. Automated access to the Service for data extraction or any other purpose is prohibited.
What we collect: We collect only the data required to operate the Service:
What we do not collect: We do not collect payment card numbers. We do not use third-party advertising or analytics trackers. We do not build profiles on you for marketing purposes.
How data is stored: Your data is stored on a VPS hosted in the United States. We take reasonable technical precautions including encrypted connections (HTTPS), HTTP-only session cookies, and access controls. No electronic storage method is 100% secure, and we cannot guarantee absolute security.
We do not sell your data. We do not sell, rent, trade, or share your personal information with third parties for their marketing or commercial purposes, ever.
Data breach notification: In the event of a data breach that we reasonably determine affects the security of your account information, we will notify you by email to the address on file within a reasonable time frame and in accordance with applicable Oregon law.
Cookies: The Service uses a single session cookie to keep you logged in. It is essential to the Service's function and cannot be disabled while using the app. We do not use advertising cookies, cross-site tracking cookies, or third-party analytics cookies.
Oregon Consumer Privacy Act (OCPA): We are aware of and intend to comply with the Oregon Consumer Privacy Act (effective July 1, 2025) to the extent it applies to this Service. Given the limited nature of data we collect — no sensitive personal data categories, no third-party data sharing, no behavioral profiling — our obligations under OCPA are minimal. If you are an Oregon resident and have questions about your data, contact us at support@rotracker.us.
Data retention and deletion: If you delete your account, we will delete your tracking data. We may retain certain technical logs and account records for a limited period as required for security, fraud prevention, or legal compliance.
The Service is provided free of charge. We reserve the right to suspend or terminate accounts that violate these terms, abuse the Service, or are inactive for an extended period. You will be notified by email before any account deletion.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that data will never be lost. Use it as a supplement to your own records, not as a replacement for them.
To the maximum extent permitted by Oregon and applicable federal law, the Service operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service, including but not limited to lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any claim arising from the Service shall not exceed the greater of (a) the total amount you paid us in the 3 months preceding the claim, or (b) $10.00.
Photo uploads: The Service provider is not liable for any content you upload, including photos. If you upload a photo containing personal or identifying information in violation of Section 3, the Service provider bears no legal or regulatory liability for that content. Liability for the content of uploaded photos rests solely and entirely with the user who uploaded them.
You agree to defend, indemnify, and hold harmless the Service operator and any associated individuals from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
This indemnification obligation survives termination of your account and these terms.
We may suspend or terminate your account at any time, with or without cause, and with or without prior notice. Grounds for immediate termination include but are not limited to violation of Section 3 (personal information prohibition), abuse of the Service, or fraudulent activity.
You may terminate your account at any time by contacting us. Upon termination by either party, your right to access the Service ends immediately.
We hope to resolve any issue informally. Before initiating any formal proceeding, you agree to contact us at support@rotracker.us and give us 30 days to attempt a good-faith resolution.
If a dispute cannot be resolved informally, you and we agree to resolve it through binding individual arbitration administered under the rules of a recognized arbitration body, rather than in court. You waive any right to a jury trial or to participate in a class action lawsuit.
Exception: Either party may bring an individual claim in small claims court if it qualifies. Nothing in this section prevents either party from seeking emergency injunctive relief in court to prevent irreparable harm.
Arbitration proceedings shall be conducted in Lane County, Oregon, unless otherwise mutually agreed.
These terms are governed by the laws of the State of Oregon, without regard to its conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Lane County, Oregon, and you consent to personal jurisdiction in those courts.
We may update these terms from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will send notice to the email address on your account. Continued use of the Service after the effective date of any change constitutes your acceptance of the revised terms.
If any provision of these terms is found to be unenforceable or invalid by a court or arbitrator of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
These Terms of Service and Privacy Policy constitute the entire agreement between you and the Service operator with respect to the Service, and supersede all prior or contemporaneous agreements, representations, or understandings, whether written or oral, relating to the subject matter herein.
For questions, concerns, or support related to these terms or your account:
This document was prepared for informational purposes and does not constitute legal advice. For legal questions specific to your situation, consult a licensed attorney.
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